Contact Us

Welcome to the official contact page for HighSpin Casino, an upcoming online and live casino brand set to launch in 2026. Built for players who enjoy fast action, clear rules and strong security, HighSpin Casino aims to deliver a clean, modern and fair gaming experience for adult players in the United Kingdom and many other countries worldwide.

HighSpin Casino will operate under a Curaçao Gaming Authority licence (licence number 8048/JAZ). All activity on the site will be protected through SSL encryption, advanced fraud checks, anti-money laundering monitoring and strict account verification rules. Our aim is simple: to offer exciting casino entertainment in a safe and responsible way, where every player understands the rules and knows where to turn for help.

On our platform you will find more than 6,000 casino games from over 50 providers, including slots, live tables, instant win games, crash titles and many more categories. From classic fruit machines to modern feature-rich slots, and from live roulette and blackjack to game-show style tables, HighSpin Casino will provide wide choice in a single place. Our progressive web app will allow access from most modern devices, so that you can enjoy the same experience on desktop, mobile and tablet, without any separate download.

Bonuses and rewards will form a key part of our mission. HighSpin Casino will feature a Welcome Bonus of 100% up to €500 plus 200 Free Spins for new players who qualify, Weekend Reload bonuses, lootbox prizes that can reach up to €10,000, and a detailed VIP structure with cashback, rakeback and personal offers for high-activity players. At the same time, we stress that bonuses always come with clear rules: wagering requirements, maximum bets and expiry time limits will be written in plain language to avoid confusion.

Responsible gambling sits at the core of our brand values. HighSpin Casino will offer a full range of tools, including deposit limits, loss limits, wager limits, session controls, cooling-off periods and self-exclusion. We encourage all players to treat casino play as entertainment, to set personal limits in advance and never gamble with money they cannot afford to lose. We will work with GamCare, Gamblers Anonymous and Gambling Therapy by providing links and signposting on our pages so that help is easy to find whenever it is needed.

This page explains how you can reach the HighSpin Casino team for general enquiries, account questions, payment issues, feedback, complaints and VIP matters. We aim to respond quickly, clearly and fairly, with support agents trained to listen, clarify and resolve your case in line with our licence obligations and internal rules.

How to Contact HighSpin Casino

Our customer support team will operate 24 hours a day, 7 days a week. You can reach us through live chat for the fastest help, or email for more detailed cases. Please remember that we can speak only with the account holder and we may ask you to confirm certain details to protect your privacy and account balance.

Main Contact Email

For all general support questions, use our primary contact address:

Email: [email protected]

You can contact us about registration issues, login problems, verification, bonuses, game questions, payment status and technical faults. We aim to answer most emails within 24 hours, though some complex account checks or KYC reviews may take longer.

Live Chat Support

Once HighSpin Casino is live, the fastest way to get help will be through our live chat service within your account area.

Availability: 24/7
Average first reply time: around 1 minute
Access: from the support icon on every page after you log in

Live chat is ideal for quick questions about bonus rules, game behaviour, basic payment status checks, and help with using on-site features such as limits, self-exclusion tools or our progressive web app.

Contacting Us About Your Account

Your HighSpin Casino account is personal and must be used only by you. Our rules allow one account per player, and we require all customers to be at least 18 years old. If you contact us about your account, please send the message from your registered email address and include your username so we can locate your details faster.

If you face problems registering or logging in, please contact us and provide:

Your full name as on the account
Your registered email address
Your date of birth
A short description of the issue (for example, password reset not received, 2FA code problems, or account locked)

Our team can guide you through password resets, confirm the status of your profile, help you with two-factor authentication setup and remove any blocks that have been placed in error.

Verification and KYC Queries

Under our licence and security policies, KYC checks are required before withdrawals can be processed. You may be asked to upload documents such as an identity card, driving licence or passport, proof of address and payment method details. These documents will be processed within up to 10 days from receipt, and we may request extra information if anything is unclear or out of date.

If you have questions about which documents to send, where to upload them, or the status of your verification review, you can reach our support team by email. Always avoid sending documents through social media channels, as they are not secure and not linked to your account records.

Payments and Payouts

HighSpin Casino supports a wide range of card, banking and cryptocurrency options. Deposits start from €10 and withdrawals from €20, with clear daily, weekly and monthly limits. Processing times vary by method, from near-instant deposits up to 72 hours for some withdrawal channels.

If you have any concern or question regarding a payment, please contact us using the main email address and include:

Your username and registered email
The type of transaction (deposit or withdrawal)
The payment method used (for example, Visa, Open Banking, Bitcoin)
The amount and the time/date of the transaction
Any reference number from your bank or wallet, if available

Our support agents can confirm whether a deposit has reached your balance, check the status of a withdrawal, explain any delays due to KYC, and clarify our rules on third-party payments, which are not allowed under our terms.

Bonuses, Promotions and VIP Contact

HighSpin Casino offers a wide range of bonuses, from the main Welcome Bonus to Weekend Reloads, Lootboxes, Wheel of Fortune prizes and high roller promotions. Every offer comes with its own minimum deposit, wagering rules, maximum bet, expiry time and capped winnings. If you have any doubt about how a specific bonus works, our support team can walk you through the exact conditions.

Bonus and Promotion Questions

Ask us before accepting a bonus if you are unsure how wagering works
Contact us if you think your Free Spins or bonus funds have not been credited correctly
Reach out if you need a bonus removed from your account so you can withdraw your real funds

Clear rules help avoid misunderstandings, so our agents will always explain how each promotion applies to your balance, which games count, and whether any restrictions apply for your country.

VIP and High Roller Support

HighSpin Casino will feature a VIP structure with ten levels, from Newbie up to Maverick. Benefits may include a personal account manager, faster withdrawals, higher cashback and rakeback, and high-value personal bonuses. While VIP access is usually based on account activity and deposit amounts, we welcome questions from players who believe they qualify or who have been invited and wish to know more.

For VIP-related contact you can use our main support email, and your message will be passed to the VIP team for review and reply.

Responsible Gambling and Player Protection

If you are worried about your gambling, or you feel that you are losing control, it is important that you reach out early. Our support team is trained to offer calm, clear support and to help you use the tools available in your account.

You can email us to:

Set or lower your deposit, loss, wager or session limits
Request a cooling-off break for a set period
Apply a long-term self-exclusion across your HighSpin Casino account
Ask for links to independent help organisations such as GamCare, Gamblers Anonymous and Gambling Therapy

If you ask us to set a self-exclusion, we will confirm the period and explain what it means for your access, balance and any active bonuses. Once active, a self-exclusion cannot be lifted early, and we consider this step a serious protection measure.

Complaints and Dispute Handling

We aim to resolve issues fairly at first contact, but we understand that disputes can arise. If you are unhappy with a decision or outcome, you may raise a formal complaint by email.

Please write “Complaint” in the subject line and include:

Your full name and username
The date of the incident or decision
A clear description of what happened and why you are dissatisfied
Any relevant screenshots or reference numbers

Our complaints team will review your case and respond within 96 hours where possible. If more time is needed due to technical checks or third-party reviews, we will let you know. We will explain our final decision with reference to our terms and game or payment logs. If your country offers an external dispute body, we will provide guidance on the next steps.

Business and Partnership Enquiries

For affiliate, media or business collaboration enquiries related to HighSpin Casino, please also use our main contact email. Your message will be routed internally to the relevant team, whether that relates to game providers, payment partners, marketing channels or brand coverage.

Subject line suggestion: “Business enquiry – [Your company name]”
Include a short outline of your proposal and contact details

Before You Contact Us

Many common questions will be answered in our Help Centre and FAQ pages on high-spin.eu, including guides on registration, account verification, payments, bonuses and responsible gambling tools. Checking the FAQ first can save you time and may solve your issue immediately.

If you still need help, our support team is ready to assist at any time. Please share as much detail as possible in your first message so that we can review your case quickly and provide a clear, accurate response.

Our Commitment to You

HighSpin Casino is built on three simple promises: fair play, clear rules and fast support. Whether you are a new player trying our Welcome Bonus for the first time, a regular slot fan chasing lootbox prizes, or a high roller speaking with our VIP unit, you can expect the same respect and care from our team.

Thank you for your interest in HighSpin Casino. We look forward to supporting you and making your experience safe, smooth and enjoyable. For any question, big or small, contact us at [email protected] and our support staff will be pleased to help.