Privacy Policy

Last updated: 20 July 2026

This Privacy Policy explains how Highspin Casino (referred to as “Highspin Casino”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data when you visit our website, create an account, use our services, or contact us. We are committed to handling your information in a fair, lawful, and secure manner.

By using our website and services, you confirm that you have read and understood this Privacy Policy and agree to the processing of your personal data as described here.

1. Who We Are and How to Contact Us

Highspin Casino operates an online casino and live casino platform for players who are at least 18 years old. Our services are provided through our website and compatible devices.

If you have any questions about this Privacy Policy, your personal data, or your privacy rights, you can contact us at:

Email: [email protected]

Please include your full name, country of residence, and (if applicable) your player ID when contacting us, so that we can handle your request efficiently.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

Visitors to our website
Registered players who create and use a casino account
Users who contact our customer support or VIP support
Users who subscribe to our promotional communications

This Privacy Policy does not apply to third-party websites, services, games, or payment providers that you may access via links from our website. Those parties have their own privacy policies, and we advise you to read them carefully.

3. Legal Basis for Processing Your Data

We process your personal data on legal grounds recognised under applicable data protection laws. These include:

Contract performance: To create and manage your account, provide games, process deposits and withdrawals, and deliver support.
Legal obligations: To meet rules related to anti-money laundering (AML), counter-terrorist financing, age verification, and responsible gambling.
Legitimate interests: To secure our systems, prevent fraud, improve services, manage risk, and carry out internal reporting and analytics.
Consent: For certain marketing activities, cookies, and similar technologies where the law requires your explicit consent.

4. Types of Data We Collect

4.1 Data You Provide to Us Directly

We collect the following information that you provide when using Highspin Casino:

Account registration data
Full name, date of birth, country, address, email address, phone number, username, and password.
Verification (KYC) data
Identity documents (such as passport, ID card, driving licence), proof of address (such as utility bill, bank statement), payment ownership documents, and any other information we require to confirm your identity, age, and place of residence.
Payment data
Deposit and withdrawal details, partial payment card numbers (masked where possible), cardholder name, payment method type, transaction amounts, transaction timestamps, currency, and related payment records. We do not store full card numbers or CVV codes; these are processed by authorised payment service providers.
Communication data
Copies of emails, live chat messages, complaint submissions, internal notes about your support requests, and your communication preferences.
Responsible gambling data
Self-exclusion status, limits you set (deposit, loss, wager, and session limits), account cool-off requests, and communication related to responsible gambling and problem gambling support.

4.2 Data We Collect Automatically

When you visit our website or use your account, we may automatically collect:

Technical data
IP address, browser type and version, device type, operating system, language settings, time zone, connection speed, and basic device identifiers.
Usage data
Pages visited, time spent on pages, clicks, scroll events, access times, session duration, referring URLs, and interaction with on-site features.
Gaming activity data
Games played, game sessions, bets placed, wins, losses, bonuses used, achievements, quests progress, and loyalty/VIP activity.
Log data
Login attempts, logouts, password reset requests, changes to account details, consent updates, and system alerts.

4.3 Data from Third Parties

We may also receive personal data from trusted third parties, including:

Payment providers and banks
Payment confirmations, chargeback information, fraud alerts, and verification of payment method ownership.
Identity verification partners
Identity checks, age verification results, sanctions lists checks, politically exposed person (PEP) status, and address confirmation.
Affiliates and marketing partners
Information about how you were referred to us, campaign identifiers, and performance data of marketing activities.

5. How We Use Your Personal Data

We use the personal data listed above for the following purposes:

5.1 To Provide and Manage Your Account

Creating and maintaining your Highspin Casino account
Authenticating your logins and authorising your access
Providing games, features, and promotions
Managing your account balance and loyalty/VIP status

5.2 To Process Payments

Handling deposits and withdrawals in line with payment rules
Ensuring that payments comply with AML and fraud prevention laws
Recording and reporting transactions for accounting and regulatory purposes

5.3 To Meet Legal and Regulatory Duties

Verifying age and identity before processing withdrawals
Complying with licensing and AML/CTF rules
Detecting and preventing fraud, abuse, money laundering, or terrorist financing
Responding to lawful requests from regulators, law enforcement, or courts

5.4 To Improve and Secure Our Services

Monitoring system performance, stability, and security
Detecting suspicious activity and high-risk behaviour
Developing new features and improving user experience
Carrying out analytics, statistics, and reporting (often in aggregated or pseudonymised form)

5.5 To Provide Customer Support

Responding to your questions and complaints
Tracking communication history for quality and training
Helping you manage your account, limits, and security options

5.6 For Marketing and Promotions

Sending promotional emails and messages where permitted by law and where you have not opted out
Informing you about new games, bonuses, VIP offers, and special events
Adjusting promotions based on your account activity and preferences, within the limits of the law

You can opt out of promotional emails at any time by using the unsubscribe link in our messages or by contacting us.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure secure and smooth use of our website, improve performance, and provide relevant content. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

Strictly necessary cookies
Required for core site functions such as login, session management, and security. These cookies cannot be switched off in our systems.
Performance and analytics cookies
Help us understand how visitors use the website, which pages are popular, and where we can improve usability.
Functional cookies
Remember your settings and preferences, such as language and region, to make your future visits more convenient.
Marketing cookies
Used to display relevant offers, limit the number of times you see the same advert, and measure the performance of campaigns.

6.2 Managing Cookies

You can manage your cookie preferences through your browser settings. You may choose to block or delete certain cookies. However, some parts of our website may not function correctly if you disable essential cookies.

We may share your personal data with carefully selected parties for the purposes listed in this Privacy Policy.

Payment service providers and banks
To process deposits, withdrawals, refunds, and chargebacks.
Identity verification and AML partners
To conduct checks required by law and to assess fraud and risk.
Game providers
To deliver games and resolve technical or dispute issues related to specific games.
IT and hosting providers
To host our website, databases, and services and ensure stable operation.
Analytics and marketing partners
To measure performance and effectiveness of our site and campaigns, where this is lawful and in line with your consent choices.
Regulators and authorities
To fulfil legal obligations, comply with licence conditions, or respond to lawful requests.
Professional advisers
Such as lawyers, auditors, or consultants, where needed to protect our rights or meet legal duties.

7.2 International Data Transfers

Your data may be processed in countries outside your home country. Where we transfer data across borders, we apply safeguards such as contractual clauses, technical protection, and strict internal access rules to keep your data safe and secure.

8. Data Security

We take data security seriously and use appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These measures include:

Use of secure socket layer (SSL) encryption for data transmitted between your browser and our servers
Strict access controls, with access granted only to staff who need it for work duties
Two-factor authentication (2FA) options for account security where available
Regular security monitoring, logging, and risk assessments
Staff training in data protection and security awareness

While no system can be fully immune to risk, we take reasonable steps to reduce security threats and respond quickly to any suspected incidents.

9. Data Retention

We keep your personal data for as long as needed to provide our services, meet legal and regulatory duties, resolve disputes, and enforce our agreements.

Retention periods may vary based on the type of data and the rules that apply to us. In general:

Account and identity data are kept while your account is active and for a further period as required by law after closure.
Payment and transaction data are stored to meet accounting, tax, and AML obligations for a number of years after the last transaction.
Communication records may be stored for a set period to support customer service quality, dispute resolution, and regulatory checks.

When data is no longer needed, we will delete or anonymise it in line with our internal policies and legal requirements.

10. Your Rights Over Your Personal Data

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal data:

Right of access
You can ask us for confirmation of whether we process your personal data and request a copy of that data.
Right to rectification
You can ask us to correct or complete any inaccurate or incomplete information about you.
Right to erasure
You can ask us to delete your data where there is no good reason for us to keep it. This right may be limited where we must keep some data by law.
Right to restriction
You can request that we limit how we use your data in certain situations, for example while a complaint is being resolved.
Right to data portability
You may request a copy of certain data in a structured, commonly used, machine-readable format, and ask that we transmit it to another controller where technically feasible.
Right to object
You may object to certain types of processing, including direct marketing or processing based on our legitimate interests, in specific circumstances.
Rights related to consent
Where we rely on your consent, you have the right to withdraw that consent at any time, without affecting any processing carried out before withdrawal.

To exercise your rights, please contact us at [email protected]. We may need to verify your identity before we can respond to your request. Some rights may be limited or refused where permitted by law, and we will explain the reasons if we cannot fully meet your request.

11. Marketing Communications

We may send you promotional messages about bonuses, tournaments, VIP offers, and new features, provided this is allowed under applicable law and consistent with your preferences.

You can manage your marketing choices in the following ways:

Click on the “unsubscribe” link included in marketing emails
Adjust notification settings in your account area (where available)
Contact us by email and tell us that you no longer wish to receive marketing

Please note that even if you opt out of marketing, we may still send you important service messages, such as changes to terms, security alerts, or updates about your account.

12. Responsible Gambling and Player Protection

Highspin Casino supports responsible gambling. We use personal data to help protect our players and meet legal standards. This can include:

Monitoring deposits, wagers, and losses for signs of harmful behaviour
Tracking responsible gambling limits and self-exclusion requests
Contacting players where patterns suggest potential risk
Providing links or direct information to support organisations such as GamCare, Gamblers Anonymous, and Gambling Therapy

Information related to responsible gambling actions is handled with care and is only shared with limited internal teams and regulators where required.

13. Children and Underage Users

Our services are strictly for adults aged 18 or over, or higher where the legal age in a specific country is greater. We do not knowingly collect or process personal data from anyone under the legal age for gambling.

If we discover that an account belongs to an underage person, we will close the account, void any bets, and delete non-essential personal data, subject to legal and regulatory requirements.

14. Third-Party Websites and Services

Our website may contain links to third-party sites and services, including payment providers, game studios, affiliates, and social media platforms. These third parties have their own privacy policies and data practices.

We are not responsible for the content, security, or privacy policies of third-party sites. We recommend that you review their privacy notices before sharing any personal data with them.

15. Automated Decision-Making and Profiling

In some situations, we may use automated processes to assess account activity or support decisions related to:

Fraud and AML risk scoring
Bonus eligibility and promotional segmentation
Responsible gambling risk indicators

These automated processes help us protect the integrity of our services and comply with legal duties. Where such automated decisions have a significant effect on you, you may have the right to request human review and to express your point of view. You can do so by contacting us directly.

16. Complaints and Regulatory Contact

If you believe that your data protection rights have been violated, please contact us first so we can attempt to resolve the issue quickly and fairly.

You may also have the right to lodge a complaint with your local data protection authority or another competent supervisory authority, depending on your place of residence. Information about how to contact them is usually available on the website of your national or regional regulator.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, guidance, technology, or our internal practices. When we make changes, we will post the updated version on our website and revise the “Last updated” date at the top of this page.

In cases where changes are material, we may also notify you by email, on-site messages, or other reasonable methods. Your continued use of our services after such updates will mean that you accept the revised Privacy Policy.

18. How to Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal data, you can reach us at:

Email: [email protected]

We will do our best to respond within a reasonable time and in line with applicable legal time limits.

19. Additional Information for Players

For more information about our services, terms, and conditions, you can visit our homepage at high-spin.eu. Please make sure that you review our Terms and Conditions and other player-facing policies along with this Privacy Policy so that you understand how we operate and what you can expect as a Highspin Casino player.

This Privacy Policy explains how we treat your personal data with care and respect across our online casino and live casino services and forms an important part of your relationship with Highspin Casino.