Terms and Conditions

Last updated: 20 July 2026

These Terms and Conditions (the “Terms”) set out the rules for using HighSpin Casino and any services offered at high-spin.eu (the “Website”). By registering an account, depositing funds, or placing bets, you agree that you have read, understood, and accepted these Terms.

If you do not agree with any part of these Terms, you must not register, deposit, wager, or continue using the Website.

1. Operator and Contact Details

The online casino and live casino services on this Website are offered under the brand HighSpin Casino (“HighSpin”, “we”, “us”, “our”). We operate under an active gaming licence issued by the Curaçao Gaming Authority under licence number 8048/JAZ, Curaçao.

1.1. Official Website

The official domain for the services described in these Terms is high-spin.eu. Any other website claiming to act for or represent HighSpin Casino should be treated with caution. We accept no responsibility for any activity carried out on unauthorised sites or mirror domains.

1.2. Contact Information

If you have any questions, complaints, or account queries, you may contact us using the following channels:

• Customer Support Email: [email protected]
• VIP Support Email: [email protected]
• Live Chat: Available on the Website 24 hours per day, 7 days per week

We aim to answer live chat queries within approximately 1 minute and email queries within 24 hours. For complaints, we will usually respond within 96 hours, as set out in Section 18 of these Terms.

2. Acceptance of Terms

2.1. Binding Agreement

These Terms form a binding agreement between you and HighSpin Casino. By registering an account, ticking any “I agree” checkbox, or continuing to use the Website, you confirm that you:

• Have read and understood these Terms
• Agree to comply with these Terms at all times
• Understand that these Terms may be updated from time to time

2.2. Changes to Terms

We may update or amend these Terms at any time for legal, regulatory, technical, or business reasons. Where changes are made, we will publish the updated Terms on the Website with a revised “Last updated” date.

In cases of significant change, we may also notify you by email, on-site message, or pop-up. Continued use of the Website after such changes means that you accept the new Terms. If you do not agree to the updated Terms, you must stop using the Website and close your account.

3. Eligibility and Player Requirements

3.1. Minimum Age

You must be at least 18 years old to register, deposit, or place bets at HighSpin Casino. By creating an account, you confirm that you meet this age requirement.

We reserve the right to request proof of age at any time and to suspend or close accounts where age cannot be verified. Winnings may be withheld and bets declared void if it is found that you were under the legal age at the time of play.

3.2. Jurisdiction and Restricted Countries

Real-money play on HighSpin Casino is not available in certain countries and territories. You must not use the Website if you are a resident of, or accessing the Website from, any of the following restricted jurisdictions:

• United States
• Israel
• British Virgin Islands
• Antilles
• Afghanistan
• Barbados
• Cambodia
• China
• Cyprus
• Gibraltar
• Jordan
• Haiti
• Mali
• Mozambique
• Nigeria
• Panama
• Hong Kong
• Iran
• Iraq
• Myanmar
• Lithuania
• North Korea
• Papua New Guinea
• Philippines
• Russia
• Singapore
• South Africa
• South Korea
• Sudan
• Syria
• Taiwan
• Thailand
• Uganda
• Ukraine
• United Arab Emirates
• Yemen

This list may be updated at any time in line with legal, regulatory, or commercial changes. It is your responsibility to ensure that gambling online is lawful in your country, region, or place of residence.

3.3. United Kingdom Players

This Terms and Conditions page is written for visitors in the United Kingdom. However, our services are offered under a Curaçao licence and are not licensed by the UK Gambling Commission. By using the Website from the United Kingdom, you accept that:

• Our licensing, dispute processes, and protections follow Curaçao regulations
• You may not have access to UK-specific dispute resolution or statutory protections
• You are responsible for complying with any local legal or tax obligations that may apply to your use of HighSpin Casino

3.4. One Account Policy

Each player may hold only one account at HighSpin Casino. Multiple accounts, shared accounts, or accounts created under false details are strictly forbidden.

If we find that you hold more than one account, we may:

• Close or merge additional accounts
• Void bonuses and any winnings gained from duplicate accounts
• Return remaining balances to a single verified account, where appropriate

4. Account Registration and Verification

4.1. Registration

To use HighSpin Casino, you must complete the registration process and provide accurate, truthful, and complete information, including but not limited to:

• Full name
• Date of birth
• Residential address
• Valid email address
• Country of residence

You must keep your details up to date and inform us of any changes. We may request evidence of any updated information.

4.2. Know Your Customer (KYC) Checks

We are required to conduct identity checks and anti-money laundering checks. Before allowing withdrawals, we may ask you to provide documents such as:

• Proof of identity (passport, national ID card, or driving licence)
• Proof of address (utility bill, bank statement, or similar document no older than 3 months)
• Proof of payment method ownership (photo or screenshot of card or wallet, with sensitive details covered)

You must submit the requested documents within 30 days of our request. Verification is usually completed within 10 days from receipt of correct and clear documents, and always subject to our compliance review. In rare cases, further checks may be required.

The general KYC processing time for withdrawals is up to 240 hours (10 days), although we usually complete this sooner.

4.3. Security of Your Account

You are responsible for keeping your login details, password, and any two-factor authentication methods safe and confidential. You must not share your account with any third party or allow anyone else to access your account.

If you suspect that your account has been compromised, you must contact us immediately. We may suspend the account while we investigate and may require further verification.

5. Use of the Website

5.1. Personal Use Only

The Website is for personal entertainment use only. You must not use your account for:

• Professional betting or syndicated betting
• Arbitrage using bonuses or payment methods
• Any commercial purpose or on behalf of another person

5.2. Prohibited Behaviour

You must not:

• Use fraudulent payment methods or payment methods belonging to someone else
• Use VPNs, proxies, or any location-masking tools where prohibited
• Attempt to interfere with, manipulate, or hack the Website or any games
• Exploit any software bug or error; you must report such issues to us
• Use automated tools, bots, or scripts for play or account activity
• Harass or abuse staff or other players

We may suspend or close accounts and withhold funds where there is evidence of fraud, abuse, or other serious breach of these Terms.

6. Inactive and Dormant Accounts

If you do not log into your account for 90 consecutive days, your account may be treated as inactive. We may:

• Restrict bonus access or promotions
• Request fresh verification before permitting withdrawals
• Close the account after notice, where required by law or policy

Any remaining balance in a closed account will be handled in line with applicable law and regulatory guidance. You may contact us to request reactivation, subject to checks.

7. Deposits

7.1. Accepted Currencies

HighSpin Casino operates in euros (EUR, €). All deposits, wagers, and withdrawals are processed in EUR. If your bank or payment provider uses another currency, conversion and any related charges are your responsibility.

7.2. Deposit Methods and Limits

We offer a range of deposit options, including bank cards, mobile wallets, instant banking, and cryptocurrencies. The following table summarises standard deposit rules:

We reserve the right to change available deposit methods, limits, or processing times at any time without prior notice.

7.3. Deposit Wagering Requirement

To help protect against money laundering and other financial crime, all deposits must be wagered at least 1x (once) before withdrawal. In some cases, for example where we suspect abuse of payment methods or security risks, we may apply an enhanced deposit wagering requirement of 3x.

If you request a withdrawal before meeting deposit wagering, we may:

• Cancel the withdrawal and return the funds to your balance
• Charge a reasonable processing fee or reject the transaction

7.4. Third-Party Payments

You may only deposit using payment methods held in your own name. Third-party payments are prohibited. If we find that a payment method is not yours, we may:

• Void deposits and related winnings
• Return funds to the rightful owner, where possible
• Close or suspend the account

8. Withdrawals

8.1. Withdrawal Methods and Limits

Withdrawals will, where possible, be processed using the same method used for deposit. If this is not possible, we may select an alternative method, subject to security checks. Standard withdrawal rules are as follows:

General withdrawal limits per player are:

• Maximum per transaction: €2,000
• Maximum per day: €2,000
• Maximum per week: €5,000
• Maximum per month: €20,000

8.2. Withdrawal Processing

We aim to process withdrawals promptly. Processing times may vary depending on:

• Your verification status
• Payment method used
• Security checks and anti-fraud procedures

We reserve the right to request further documentation before approving any withdrawal. We may also split withdrawals into several payments where limits apply.

8.3. Withdrawal Rules

The following rules apply to withdrawals:

• You must have met any deposit wagering and bonus wagering requirements
• You must have a verified account, including KYC checks where required
• Only one active withdrawal request is allowed at any given time

We may cancel pending withdrawals, for example where you request it, where verification is incomplete, or where we suspect a breach of these Terms.

9. Bonuses and Promotions

9.1. General Bonus Rules

Bonuses, free spins, cashback, rakeback, lootboxes, Wheel of Fortune rewards, VIP bonuses, and other offers (collectively “bonuses”) are subject to these Terms as well as any specific bonus terms shown on the promotion page or in your account.

Unless explicitly stated otherwise:

• Bonus funds and free spin winnings are subject to 35x wagering on bonus amount or bonus winnings
• The maximum bet while wagering an active bonus is €5 per spin or game round
• Only one bonus can be active at a time
• Deposit bonuses cannot be combined

9.2. HighSpin Welcome Bonus

The HighSpin Welcome Bonus is currently:

• 100% up to €500 + 200 Free Spins on your first deposit
• Minimum qualifying deposit: €20
• Promo code: WELCOME (if shown as required)
• Bonus must be activated within 3 days of deposit
• Bonus and free spin winnings must be used and wagered within 7 days

Key conditions:

• Wagering requirement: 35x bonus amount
• Maximum bet while wagering: €5 per spin or hand
• Maximum winnings from the bonus: 10x the bonus amount
• Maximum winnings from free spins: €100
• Available to new eligible players, excluding Sweden and Finland
• Jackpot games and Bonus Buy games do not count towards wagering

9.3. Game Contribution to Wagering

Unless otherwise stated on a specific promotion, the following contribution rules apply:

• Slots: 100% of each qualifying stake counts towards wagering
• Baccarat, Blackjack, Hi-Lo, video poker, roulette, poker and similar table games: 5% contribution
• Jackpot games and Bonus Buy games: 0% contribution

9.4. Other Bonuses and Loyalty Rewards

HighSpin Casino offers a range of recurring and VIP promotions, including:

• Weekend Reload bonuses
• Takeoff, Mach 1, and Blackbird Lootboxes
• Wheel of Fortune prize wheel
• VIP High Roller Bonus
• Weekly Cashback by VIP level
• Monthly Rakeback by VIP level

Each promotion has its own specific terms, including:

• Minimum deposit or wagering requirements
• Maximum bonus amount or prize
• Wagering requirements (typically 35x or 40x for bonuses/cashback)
• Maximum winnings limits (for example, up to €10,000 or €50,000 on some offers)
• Validity period (usually 7 days from activation)

You must read the rules displayed on the relevant promotion page before joining or claiming any offer.

9.5. Bonus Abuse

We may remove bonuses, cancel winnings, and close accounts where we find or reasonably suspect:

• Use of multiple accounts to claim the same offer
• Use of low-risk betting strategies to clear wagering
• Unusual betting patterns indicating bonus abuse
• Collusion with other players to gain unfair benefit

10. Games and Game Rules

HighSpin Casino offers a large selection of games from reputable providers, including slots, live casino games, instant wins, crash games, and table games. Core categories include:

• Slots (including Hot Slots, New Slots, Bonus Buy Slots, and Jackpot Slots)
• Instant Win Games (including Plinko and Mines)
• Live Casino (roulette, blackjack, baccarat, poker, game shows)
• Table Games and card games
• Crash and other high-volatility games

Each game is subject to the rules and paytables provided by the game supplier. You should read those rules before placing bets. In any case of discrepancy between these Terms and a game’s own rules, the game rules take priority for that game.

11. Technical Issues and Game Malfunctions

If a game stops working or a round is interrupted due to connection issues, system errors, or other technical reasons:

• Any bet placed on an unresolved round may be voided
• If a round is completed on the game provider’s servers but not shown to you, the final result recorded by the provider will stand
• Any malfunction of game software or systems will void all affected bets and winnings

We are not responsible for internet connection problems, device issues, or other failures outside our direct control.

12. Security, AML and Fraud Prevention

HighSpin Casino applies strict security steps to protect both players and the integrity of our services. These include:

• SSL encryption on data transmission
• Two-factor authentication options for your account
• Ongoing Anti-Money Laundering (AML) monitoring
• Fraud detection procedures on transactions and gameplay

We may suspend or limit your account while checks take place if we detect unusual activity or possible breaches of law or regulation. We may also share information with competent authorities as required by law.

13. Responsible Gambling

HighSpin Casino supports responsible gambling and offers several tools to help you stay in control:

• Deposit limits
• Loss limits
• Wager limits
• Session time limits (from 6 minutes up to long periods)
• Cooling-off breaks
• Self-exclusion options

If you feel your gambling is getting out of control, you should consider using these tools or contacting a support organisation such as:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

Details and links to these organisations are available in the Responsible Gambling section of the Website.

14. VIP Programme

HighSpin Casino offers a VIP Programme with levels from Newbie through to Maverick. Entry is generally available for players who deposit from €1,000 and meet other internal criteria. Benefits may include:

• Personal VIP manager
• Priority withdrawals
• Weekly cashback
• Monthly rakeback
• Personalised bonuses of up to 50% and up to €5,000
• Priority customer support

VIP status is granted at our sole discretion based on account activity and may be changed or removed if conditions are no longer met. VIP-specific offers and limits are subject to their own terms, shown in your account or provided by your VIP manager.

15. Mobile and App Use

HighSpin Casino is accessible through desktop and mobile browsers and via a Progressive Web App (PWA). There are no separate native Android or iOS apps at this time.

The PWA and mobile site support key features such as:

• Casino and live casino games
• Deposits and withdrawals
• Bonuses, lootboxes and Wheel of Fortune
• Quests, achievements and shop
• VIP Club and customer support

Use of the PWA is subject to these same Terms.

16. Intellectual Property

All content on the Website, including logos, graphics, text, software, and game titles, is either owned by us or licensed to us. You may use such content only for personal entertainment via the Website.

You must not copy, distribute, modify, reverse-engineer, or use our content for any commercial or unlawful purpose.

17. Complaints and Dispute Resolution

17.1. Internal Complaint Process

If you have a complaint about our services, you should first contact our customer support team using:

• Live chat on the Website
• Email: [email protected]

Please include your full name, registered email address, and a clear description of your complaint. We aim to respond within 96 hours.

17.2. Escalation

If you are not satisfied with the outcome of your complaint, you may request that the matter is escalated for further review. We will conduct an additional review and provide a final decision based on our licence and internal policies.

As we operate under a Curaçao licence, any external escalation or alternative dispute resolution will follow the practices allowed within that jurisdiction.

18. Suspension and Closure of Accounts

We may suspend or close your account, with or without prior notice, if we reasonably believe that:

• You have breached these Terms
• You are using the Website from a restricted jurisdiction
• Your account details are false, misleading, or incomplete
• You are involved in fraud, collusion, or bonus abuse
• You are underage or fail to pass age/identity checks

Where lawful and appropriate, any remaining real-money balance will be returned to you. Winnings gained through fraud or breach of Terms may be voided.

19. Limitation of Liability

To the fullest extent permitted by law, HighSpin Casino and its partners will not be liable for:

• Losses resulting from your misuse of the Website
• Loss of profits, revenue, or data
• Service interruptions, delays, or technical faults beyond our control
• Actions or omissions of third-party service providers or game studios

Nothing in these Terms will limit liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under applicable law.

20. Privacy and Data Protection

Your personal data is collected and processed in line with our Privacy Policy, which explains what data we collect, how we use it, and your rights.

By using HighSpin Casino, you consent to the processing of your personal information as described in the Privacy Policy and these Terms.

21. Changes to Services

We may, at our discretion, change, suspend, or remove any part of the services, including games, promotions, payment methods, or features. Where such changes have a substantial effect on your use of the Website, we will, where practicable, give reasonable notice.

22. Applicable Law and Jurisdiction

These Terms are governed by the laws and regulations that apply under our Curaçao licence. Any dispute that cannot be settled through our internal complaint process may, where permitted, be handled in line with Curaçao procedures.

23. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

24. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, game rules, and any specific bonus terms, form the entire agreement between you and HighSpin Casino and replace any prior understandings or agreements.

25. Contact Details

If you have any questions about these Terms and Conditions or need help with your HighSpin Casino account, you can contact us at:

• Customer Support Email: [email protected]
• VIP Support Email: [email protected]
• Live Chat: Available 24/7 on high-spin.eu

We thank you for choosing HighSpin Casino. Please play responsibly and enjoy your time with us.